Terms & Conditions

1.Context and Overview

Slots Don (“us,” “we,” or “the Company”) runs a website that allows users to play slot machines and other related games online. All parties involved in any way with Slots Don, including those who sign up for an account, use our website, or play our games, are legally bound by these Terms & Conditions (“Terms”).

In compliance with Dutch law, Slots Don has both a registration and a license. Consumer protection, gaming oversight, and data privacy rules are among many that our businesses adhere to. You are indicating your understanding and agreement with these Terms by maintaining your use of the platform. You are not authorized to use our services in any way if you strongly disagree.

Nothing in the Terms is fixed. We may revise parts to keep them up-to-date with the latest legal requirements and operational best practices in case technology changes and rules change. Players will get platform-wide notifications when modifications are made, and their continued use will be taken as acceptance of the revised terms.

This paper serves a triple purpose:

• In order to operate lawfully, Slots Don must adhere to all rules and regulations set down by the Dutch government and any other relevant authorities.
• As a part of operational transparency, players are given clear information about the games’ mechanics, how their personal data is handled, and how complaints are resolved.
• Mutual Protection—Defining rights, duties, and limitations to safeguard both the Company and players.

It is strongly recommended that players read this document thoroughly. No advice supplied outside of these Terms shall supersede its legal meaning, although our customer service team is available to provide clarity if anything remains unclear.

2. Qualifications and Account Opening

2.1 Minimum Age Necessary

Playing Slots Don requires that you be at least 18 years old. By creating an account or using the platform, you confirm that you are at least 18 years old, whatever is the legal gambling age in your jurisdiction. At any stage, we can request identification. If the necessary proof is not submitted, your account could be suspended or closed.

2.2 Residency and Legal Restrictions

To find out if internet gambling is legal in their area, players can contact the relevant authorities before signing up. Slots Don is not liable for any unauthorized use of our platform from countries or locations where it is not allowed. If we determine that you are using our services from a country where gambling is prohibited, we have the authority to promptly suspend or terminate your account.

2.3 Creating an Account

Our games and services require you to create an account before you can access them. Complete and accurate information, including but not limited to the following, is required in order to register:

• Whole identity
• The person’s birthday
• Name and address
• A working email address
• Instructions for making a payment (if necessary)

It is upon you to keep this information correct and current. Your account may be terminated immediately and any winnings could be lost if you provide inaccurate or misleading information.

2.4 Procedure for Verification

Slots Don uses Know Your Customer (KYC) processes to verify customers’ identities for legal and safety reasons. Among them might be:

1. National ID, driver’s license, or passport issued by the government
2. A recent utility bill or bank statement (within the last three months) that verifies your address
3. Payment method verification

Some account operations, such withdrawals, may be limited until verification is finished. In order to be in line with Dutch and European regulations, we may regularly require updated papers.

2.5 Policy on Single Accounts

Slots Don limits each customer to a single account. It is absolutely forbidden to have multiple accounts that belong to the same person. Any associated accounts may be canceled and any winnings forfeited if duplicate accounts are identified.

2.6 Protecting Your Account

It is the player’s responsibility to keep their login details secret. It is absolutely banned to share your account with anybody or allow unauthorized access. Notify Slots Don right away if you think someone is trying to access your account without your permission. If you fail to adequately secure your login credentials, the Company is not responsible for any losses that may occur as a result.

2.7 Player Account Closure

Get in touch with customer service whenever you’d like to have your account closed. Withdrawal restrictions must be met before any residual amount (not related to bonus conditions) can be reimbursed to your registered payment method upon closure.

2.8 Slots Don’t Allow Suspension or Termination

It is within our authority to temporarily or permanently terminate an account if:

• Concerns about possible fraudulent conduct
• The Gamer Violates These Rules
• This must be done in accordance with the regulations.

In accordance with relevant Dutch law, any determination made pursuant to this provision will be the result of an internal investigation.

3. Encouraging Responsible Gambling and Protecting Players

3.1 Dedication to Safe Play

Ensuring a secure gaming environment is our top priority at Slots Don. One should not consider gambling as a means to alleviate financial hardships or earn a living, but rather as a kind of leisure. We recognize that gambling can hurt some people, even though most players play responsibly. Responsible gaming and player well-being are supported by these Terms, which include obvious safeguards.

3.2 Responsibility of the Player 

The actions of each participant while gaming are entirely their own. Gambling is a recreational hobby, and you should not let it consume more of your money than you can comfortably handle. You should use the offered options to limit or stop playing if you feel your gaming habits are getting out of hand.

3.3 Methods for Isolation

To assist you in managing your activity, Slots Don offers a variety of control and self-exclusion tools. Among them are:

• Limits on deposits: Decide how much you can put in every day, week, or month.
• Restrict the total amount wagered during a specified time period by instituting wagering limits.
• Limit the amount of time that a user can spend logged in.
• Time-outs: Put a temporary stop to access for a set amount of time.
• Request the permanent closure of your account if you no longer wish to gamble. This is known as permanent self-exclusion.

We swiftly implement any requests for self-exclusion. If you need the limits lifted or extended after they’ve expired, you might have to get in touch with customer service.

3.4 Involvement of the Company

If our monitoring systems notice any suspicious or dangerous activity, Slots Don will get out to you for assistance. Until we are certain that your gaming behavior is secure, we may suspend your account in extreme situations.

3.5 outside assistance

Anyone concerned that they or a loved one may be developing a gambling problem should seek expert therapy. The Netherlands is only one of many European countries where anyone struggling with gambling addiction can find a support group. Here are a few examples of these groups:

• Loket Kansspel is the national hotline of the Netherlands.
• Gaming Care
• Problem Gamblers’ Shelter

In the “Responsible Gaming” area of our website, you may find links and contact information for these services.

3.6 Safeguarding Vulnerable Individuals

No one, especially children or the elderly, should ever be able to use our service. To combat underage gambling, we use stringent age-verification checks and utilize security technology. Installing filtering software on shared devices can assist parents and guardians prevent unwanted access.

3.7 Protecting Player Data and Privacy

We respect your right to privacy and will treat any information you give us about responsible gaming tools, such as a request to self-exclude, with the utmost secrecy, in accordance with the GDPR and Dutch data protection laws.

4. Funds Arrival, Departure, and Payment

4.1 Overarching Concepts

Slots Don takes the security of its customers’ money very seriously since it is essential to the operation of online gaming. The Company’s internal security requirements, anti-money laundering legislation, and Dutch financial rules must all be followed while making deposits and withdrawals. You promise that when you use our platform to finance your account, you will only use real, verifiable funds.

4.2 Methods of Payment That We Accept

A number of safe payment methods are available at Slots Don, and they may include:

• Various forms of payment: Visa, Mastercard, Maestro
• Funds transferred between bank accounts
• Identified digital wallets
• Possible Dutch local payment methods (e.g., iDEAL)

On occasion, we may broaden or narrow our accepted forms of payment. There is constantly up-to-date material on the website.

4.3 Money

The currency used for all transactions on Slots Don is the euro (EUR), unless otherwise stated. You can be charged a fee to convert the currency if your payment method is not USD. Slots Don has no control over these costs; they are set by your financial institution.

4.4 Thrift

• We determine the minimum and maximum deposit amounts, which could change based on the chosen payment method. You may find the details in your account’s cashier area.
• Delays may arise owing to banking procedures or processing by third parties, but in most cases, deposits are credited promptly.
• Funds may not be credited until extra verification is completed, since this is necessary for security reasons.

4.5 Refunds

To qualify, your account balance must not be subject to bonus wagering requirements or any other limitations; you can withdraw only that amount.

• Processing Time: We usually consider withdrawal requests within 24 to 48 hours. The time it takes for you to actually get the money could vary depending on your payment provider.

• To protect player funds and stay in line with rules, Slots Don may set daily, weekly, or monthly withdrawal limits.

• Verification: In order to fulfill our anti-fraud and KYC responsibilities, we may do additional checks before we approve withdrawals.

4.6 Security for Payment

Slots Don uses cutting-edge encryption and security measures to protect all financial transactions. Protecting one’s own devices and internet connections is the player’s obligation. We will not be held liable for any damages that may be caused by viruses, hackers, or compromised equipment.

4.7 Costs and Fees

Regular deposits and withdrawals at Slots Don are free of charge. Nevertheless, there may be fees imposed by your bank, e-wallet provider, or payment processor, and we have no control over them. Coverage of such expenditures is the responsibility of the players.

4.8 Adherence to Anti-Money Laundering Scenarios

We adhere rigidly to anti-money-laundering regulations that are in place within the EU and the Netherlands. What this implies is:

• It is possible to conduct an investigation into large or unusual transactions.
• In order to confirm the origin of the funds, we may ask for further paperwork.
• The proper authorities will be notified of any questionable behavior.

4.9 Cancellations and Refunds

Once your Slots Don account deposit is processed, it is final. Unless a deposit was accidentally placed because of technical concerns, refunds are usually not offered. After a withdrawal is accepted, it cannot be undone, although the player can cancel any outstanding requests using their account interface.

4.10 Dormant Accounts

Your leftover funds may be subject to administrative costs in accordance with Dutch legislation if your account remains inactive for an extended period. Before any such charges are implemented, players will always receive a notification.

5. Rewards, Special Offers, and Customer Loyalty Programs

5.1 Basic Principles of Bonuses

Promos like loyalty points, free spins, and welcome bonuses are available to users on Slots Don from time to time. Promotions like these aim to make playing more fun, but there are rules to follow to keep things legal and fair in the Netherlands. When you claim a bonus, you’re also agreeing to any terms that are specific to that offer, on top of our usual terms and conditions.

5.2 Promotion Eligibility

1. Eligible registered account holders are the only ones who can claim bonuses.
2. There may be promotions that are only available to new players and others that are valid for current players.
3. Bonuses cannot be claimed after an offer has ended; players must opt-in when necessary.

5.3 Requirements for Wagering

You have to bet a specific amount, usually a multiple of the bonus, before you can cash out most bonuses. To illustrate:

To withdraw any wins from a €100 bonus that has a 20x wagering requirement, you must place bets totaling €2,000.

You can easily find the details of the wagering requirements in any promotional offer. Bonus monies and wins will be forfeited if these conditions are not met.

5.4 Work Done by the Game

Wagering requirements are not evenly distributed throughout games. To illustrate:

• In most cases, slot machines count for 100%.
• A lower percentage may be contributed by table games such as roulette, blackjack, and baccarat.
• You might not be able to play some games at all.

Bonus terms always include a list of excluded games and contribution percentages.

5.5 Allotted Time

There is a time limit on redeeming bonuses and free spins. The bonus and any earnings it may have generated will be automatically forfeited if the wagering requirements are not fulfilled within the stipulated period (e.g., 7 days or 30 days).

5.6. Maximum Bet

Wagering with bonus monies may be subject to maximum bet restrictions in order to prevent bonus abuse. Bonus and earnings are subject to forfeiture if the bet size exceeds the allowable limits. In each bonus offer, you’ll see the specific betting limit.

5.7 Restrictions on Withdrawal 

Withdrawals of bonus monies are limited until the wagering requirements are met. The bonus and any associated wins will be null and void if you seek a withdrawal prior to fulfilling the requirements.

5.8 Privilege Program

By betting real money, gamers can earn points toward a loyalty plan run by Slots Don. At a later time, you can trade these points for free spins, bonuses, or anything else you choose.

You can earn loyalty points with every valid bet. As you play more, you unlock more incentives.

Program Levels: There may be more than one program level, with higher tiers offering better perks like quicker withdrawals or access to special deals.

Points may expire after a certain amount of time has passed if not used, usually around a year.

5.9 Abuse of Bonuses

In the event that Slots Don suspects abuse, it retains the right to withhold, cancel, or recover bonuses and wins. Some examples are:

• Using different accounts to get the same deal.
• Making low-stakes wagers for the express purpose of meeting wagering restrictions.
• Joining forces with other competitors.

We will make every effort to comply with regulatory requirements and act in good faith when making decisions under this provision.

5.10 Regular Reporting and Openness

We promise that all promotion details will be presented in an honest and open manner. The terms and conditions of each offer should be reviewed thoroughly by the players. While promotions are susceptible to change or withdrawal at any moment, once claimed, they will continue to be governed by the conditions that were in effect when accepted.

6. Rules of Play and Fair Gaming

6.1 Usual Behavior

Everyone who uses Slots Don must play by the rules and be fair. It is a severe breach of these Terms to manipulate game results or take advantage of system vulnerabilities. Creating an enjoyable and secure environment where everyone has an equal opportunity to win is our number one goal.

6.2 Honesty in Gaming

Certified Random Number Generators (RNGs) decide the outcomes of every game offered by Slots Don. To make sure these systems are fair, unpredictable, and in line with European and Dutch gaming standards, independent auditors examine them frequently. All players are expected to take these system-generated results at face value.

6.3 Things That Are Not Allowed

It is absolutely prohibited to do the following:

1. Trying to mess with the platform’s network or software.
2. Betting with the use of scripts or automated systems (“bots”).
3. Taking advantage of game glitches or mistakes for personal benefit.
4. Using other players as pawns to influence outcomes.
5. Bypassing restrictions through account sharing.

Winnings may be nullified, money may be seized, and accounts may be suspended indefinitely if such actions are discovered.

6.4 How Players Interact with Interactive Elements

Slot machines For Don’s chat, tournaments, and other interactive features, it’s important for players to show kindness and respect towards one another. We believe that intolerance, racism, and any form of abuse are simply unacceptable in our community. There’s a chance you could face permanent expulsion or banishment if you violate the rules.

6.5 Problems with the System and Its Operation

On rare occasions, technological errors could happen. As soon as a problem arises that interrupts a game or a transaction, Slots Don will:

• Cancel the wager(s) that were impacted.
• Send the player their initial investment back into their account.
• Do not give out prizes based on tainted outcomes.

If a player’s loss is due to issues with their device or internet connection, we will not be held responsible.

6.6 Using Strategy Guides and Tools Responsibly

Access to publicly available tools (like blackjack strategy charts) is fine, but players cannot utilize any program that makes decisions for them or forecasts the results. In addition to potentially leading to account closure, these systems erode justice.

6.7 The Unchangeability of Game Results

You can’t change the result of a game round once it’s over. Slots Don and, if needed, outside auditors will look into any disagreements over the findings. The final authority on any matter shall be the Company’s records and technical logs.

6.8 Recognizing Players

When you play a game, you’re basically saying that:

• Playing the odds entails taking a chance.
• You can’t rely on any one method or plan to ensure constant success.
• It is a violation of contract to try to get around the rules of fair play.

6.9 Sanctions and Enforcement

A violation of the laws of fair play may lead to:

• Warnings are being issued.
• Gameplay privileges suspended.
• The seizure of any gains made through illegal activities.
• Account closure for good.
• When appropriate, reporting unlawful activities to the proper authorities.

7 Privacy and Data Protection 

7.1 Our Dedication to Protecting Your Information

Slots Don respects its customers’ privacy and is committed to protecting player information. The General Data Protection Regulation (GDPR) and Dutch data protection laws are followed in the collection, processing, and storage of all data. Safeguarding your personal information is not only required by law, but also a key component of our efforts to gain the trust of our community.

7.2 Data Types Gathered

We may gather the following types of information from you when you engage with Slots Don:

1. Personal information: name, DOB, citizenship status.
2. Details of contact: electronic mail, physical home address, and cell phone number.
3. Information pertaining to money: specifics of the deposit and withdrawal methodologies utilized.
4. Information about the device, operating system, browser, and IP address from a technical standpoint.
5. Information pertaining to gameplay, including past wagers, session durations, and preferred games.
6. Proof of address and photo IDs are required as verification documents.

This data is gathered either manually, when you provide it during the registration and 

gameplay processes, or automatically, when you employ technologies like cookies.

7.3 Data Processing’s Objectives

Among the many lawful business uses for the data you provide us with are:

1. Enabling easier access to games and processing of transactions.
2.  Creating personalized marketing and support plans for clients.
3.  Using statistical analysis to improve our user interface.
4.  Meeting the reporting requirements set up by Dutch regulators.

7.4 Processing With a Legal Basis

The legal basis upon which we process your personal data is:

1. “Consent” means that you knowingly and voluntarily accept cookies or provide details.
2. The provision of the services you have requested is a legal necessity.
3. Financial restrictions, gambling legislation, and anti-money-laundering (AML) requirements must be followed.
4. Defending our company’s platform and avoiding fraud are reasonable objectives.

7.5 Data Storage

We ensure that personal data is retained for only the duration required:

1. We will keep any information pertaining to your account for as long as your account is active.
2. Laws specify how long certain types of financial and verification records must be kept (often between five and seven years).
3. Your data will be safely erased or rendered anonymous once the retention period ends.

7.6 Sharing Data

Slots Don may not disclose all of your personal information to:

1. Companies that handle financial transactions: to handle money transfers.
2. When compelled by law, regulators and authorities take action.
3. Against financial crime, fraud prevention agencies work.
4. Third party auditors: to verify compliance and conduct fairness tests.
5. Techies that help out with hosting, analytics, and platform maintenance are called techies.

We will never knowingly sell your data to any other party.

7.7 Measures to Secure Data 

Various organizational and technical precautions are utilized by us, such as:

1. Encryption using SSL for all contacts.
2. Security measures such as intrusion detection systems and firewalls.
3. Timely assessment of potential security holes.
4. Employee access is limited according to the requirement of their roles.

Players should be aware that no internet-based system is completely risk-free, even with these safeguards. The security of your personal gadget is entirely up to you.

7.8 Regulatory Protections for Players Under the General Data Protection Regulation

Here are some of your rights as a player:

1. Ability to access one’s own data by requesting a copy.
2. Correcting incorrect information is a right.
3. The right to have your personal information erased, within the bounds of what is permitted by law.
4. In some situations, you have the right to limit our use of your data by limiting our processing.
5. The right to data portability is the ability to obtain one’s data in a form that can be read by machines.
6. The right to object allows you to halt processing that is based on justified interests or marketing.

If you would like to exercise any of these rights, please get in touch with our Data Protection Officer (DPO) via the contact information provided on our website.

7.9 Tracking and Cookies

Slots Don uses cookies and similar technologies to enhance the user experience. We can improve site speed and offer more individualized ads by storing user preferences in cookies. Although you can change their settings, some features may be lost if you disable cookies in your browser.

7.10 International Transfers

Although most of your data is stored within the European Economic Area (EEA), some of your service providers might be based outside of it. In these situations, we ensure that appropriate safeguards are in place, such as standard contract clauses that have been authorized by the European Commission.

7.11 Informing Users of Data Breach

Slots Don will promptly inform you and the Dutch Data Protection Authority in the event of a data breach that could compromise your rights and freedoms, as required by GDPR.

8 IP and Platform Utilization

8.1 Content Ownership

The platform design, software, graphics, game names, audiovisual elements, trademarks, and logos are all owned by Slots Don or third parties with legitimate licenses. These rights are protected by a combination of Dutch intellectual property laws, EU laws, and other international agreements.

The platform and its content are only made available for personal use; no third party may transfer or assign them under this license. Duplicating, distributing, or changing any part of the platform requires written permission from Slots Don.

8.2 Use Limitations

When you use the platform, you signify that you won’t:

1. Disassemble, decompile, or reverse-engineer the software in any way.
2. Make a profit by duplicating or redistributing video game content.
3. Copyright © 2019 All Rights Reserved.
4. Create new pieces that draw inspiration from Slots Don’s original ideas.
5. You must have written approval to frame, mirror, or deep-link to this website.

In addition to violating these Terms, any unlawful use can violate intellectual property laws.

8.3 Content Created by Players

By using the platform’s features, such as reviews, chat messages, and feedback forums, you give Slots Don a non-exclusive, royalty-free, worldwide license to use, reproduce, and distribute any and all content you post, share, or contribute.

However, you are free to keep your contributions as long as they do not infringe on the rights of others. You are solely responsible for ensuring that anything you share is appropriate, compliant with the law, and does not violate the rights of others.

8.4 Software Utilization

In order to play some of Slots Don’s games, you may either download the software or use the browser-based version. If you install or run the program, you acknowledge and agree to:

1. Follow these Terms and use it solely for legal purposes.
2. Avoid tampering, altering, or installing plugins that are not approved in order to prevent it from functioning properly.
3. To improve functionality or maintain compliance, updates may be installed automatically. Accept this.

Slots Don does not promise that their program will work with every single gadget or OS out there.

8.5 IP Managed by Other Parties

Slots Don may use intellectual property that is licensed from other developers in some of its games or content. The original creators retain ownership in such circumstances, and players are expected to adhere to their conditions of use, which are incorporated into these conditions.

8.6 The Aftermath of Copyright Violation

What happens if you infringe on Slots Don’s intellectual property rights?

1. Put an end to your account or suspend it.
2. Gains obtained through illegal means; forfeited.
3. File a claim for damages and other legal remedies.

Intellectual property protection is important to us for two reasons: first, to keep our company safe, and second, to honor the innovators, artists, and developers who put so much effort into making this platform what it is.

8.7 Recognizing Players

Use of the Slots Don site constitutes your agreement to:

1. Whatever you see here is either Slots Don’s or its licensors’ intellectual property.
2. No ownership rights are transferred when you utilize the platform.

Copyright infringement can result in legal consequences, including criminal prosecution, if our content is redistributed or used without our permission.

9. Anti-Money Laundering, Fraud Prevention, and Account Security

9.1 Player Responsibilities for Security

Never give out the password to your personal account. Your responsibility for maintaining the secrecy of your login credentials includes the password and username. You have an immediate obligation to notify Slots Don in the event that you detect illegal access. You will be held responsible for any acts done on your account before this notification.

9.2 Unlawful Conduct

We do not tolerate fraud in any kind. The following are included, but not restricted to:

1. Paying with techniques that are either stolen or not allowed.
2. Using platform manipulation to gain winnings that were not earned.
3. Giving out fictitious information for the purpose of registration or identification.
4. Cooperating with other participants.

Slots Don retains the right to deduct payments, stop accounts, and inform the proper authorities in the event that we discover or have reasonable suspicion of fraudulent behavior.

9.3 Adherence to Anti-Money Laundering Procedures

When it comes to anti-money-laundering and counter-terrorism financing laws, Slots Don follows the letter of the law and abides by all applicable European Union regulations. Within the scope of this compliance system:

1. For any suspicious or unusual activity, all withdrawals and deposits are watched.
2. Enhanced due diligence checks may be triggered by large transactions.
3. Proof of income or the source of cash may be requested of players.
4. It is possible to report multiple attempts to divide transactions or bypass limitations.

Your account may be restricted or closed if you do not supply the requested information.

9.4 Extra Careful Examination (EDD)

There are some cases that call for extra verification, like:

1. Transactions exceeding regulatory thresholds.
2. Excessive gaming activity, whether repetitive or valuable.
3. Funds associated with countries that are seen as having a high risk of disruption.

In-depth interrogation, further financial document submission, or limits until compliance is proven are all possible EDD procedures.

9.5 Funding Sources That Are Prohibited

It is prohibited for players to fund their accounts with:

1. Using someone else’s credit card or bank account without their permission.
2. Money made through illicit means.
3. Anonymous or untraceable procedures that contravene AML rules.

Account termination and potential legal action will follow any breach.

9.6 Tracking and Documentation

We keep an eye on all of your account activity and transactions in real-time. The Dutch Financial Intelligence Unit (FIU-Nederland) will be notified if Slots Don determines that there are suspicious patterns. We are obligated to cooperate with these authorities, and players understand that we may not always have the means to notify them of such reports.

9.7 Assets Cancelled and Confiscated

When investigating possible instances of fraud or money laundering:

1. Account balances may be momentarily frozen by Slots Don.
2. The government will seize any funds that are found to have been used for illicit purposes.
3. Accounts can be permanently closed depending on the results.

9.8 Collaborative Play

When Slots Don does security and compliance checks, you commit to cooperating completely. This involves being quick to reply to inquiries, document requests, or account reviews. A suspension or termination may be in order if the employee refuses to cooperate.

9.9 Slots Don’t Take Security Seriously

To ensure the security of your accounts and financial transactions, we use numerous levels of defense:

1. Protecting private information during transmission and storage.
2. Options for gamers to use two-factor authentication (2FA).
3. Fraud detection systems that spot irregular behavior.
4. Employees receive continuing education on anti-money laundering and fraud prevention measures.

Players should be aware that there are risks associated with online behavior, even with these measures. Slots Don is not responsible for any damages that may occur as a result of carelessness with regard to the security of individual devices or login passwords.

9.10 Repercussions for Violators

If this section is violated, it could result in:

1. Losses nullified.
2. The account will be closed.
3. Reporting to relevant authorities.
4. Cases involving civil or criminal law, as directed.

Here we go—after Section 10: Complaints, Dispute Resolution & Governing Law, we may wrap up this policy framework.

10. Issues, Resolution, and Applicable Law 

10.1 Process for Addressing Internal Complaints

Despite Slots Don’s best efforts, disagreements may occur, and the service may not be completely transparent. Before contacting our Customer Support Team by any of the channels provided on our website, please ensure that you are satisfied with our services in general.

Please include your account number, any relevant transaction references, and a detailed description of the problem when submitting a written complaint.

Within 48 hours of receiving your complaint, we will confirm receipt and do our best to respond fully within 14 days.

You will be informed of any delays and given an estimated timeframe in the event that more time is required as a result of complexity.

10.2 Going It Alone to Mediate

You have the option to take your complaint to a third party that is legally able to resolve disputes involving gambling in the Netherlands if you are unhappy with the result of our internal process. Depending on the type of complaint, you can find different contact details for these agencies on our website.

10.3. Final Rulings

Slots Don is bound by the decisions of accredited dispute resolution authorities, but players still have the option to pursue legal remedies through courts if they so want.

10.4 Trials

If the parties are unable to reach an agreement through mediation, they are each free to seek redress through the Dutch legal system. You confirm your agreement by clicking “I Agree” below:

All matters shall be decided exclusively by the courts located in the Netherlands.

For the purpose of interpreting and enforcing these Terms, Dutch law shall prevail.

10.5 ADR Approaches and Online Dispute Platforms

Additionally, Slots Don abides by EU consumer laws, which means that customers can use the EU Online Dispute Resolution (ODR) Platform to submit their disputes or send them to an ADR provider. Without having to physically appear in court, customers from different countries inside the EU can use the ODR platform to settle their differences amicably.

10.6 Claims Limitation

You have six (6) months from the date of the incident that caused your complaint to be filed. Unless otherwise mandated by law, claims received after this period will not be taken into consideration.

10.7 Legal Framework

Legal principles of the Netherlands shall apply to the interpretation and performance of these Terms. The provisions of any applicable statutes shall take precedence over these Terms to the extent that they are inconsistent with one another.

Summary

Slots Don and its customers agree to these Terms and Conditions. They want to protect everyone from being misunderstood or doing something illegal, keep activities open and honest, and follow Dutch legislation.

These Terms let players know what to do, what to expect, and what their choices are if something goes wrong.    These foundations let Slots Don offer games in a way that is safe, responsible, and good for both players and regulators.